Refunds & Returns Policy

Effective Date: October 28, 2026

This policy applies to all women’s pants purchased from the EZ Clothing online store or physical retail location.

Eligible Return & Exchange Scenarios

We accept returns or exchanges for items that arrive damaged, defective, mis-shipped, or inconsistent with the product listing. We also accept returns for size or style adjustments under our return requirements.

Return Conditions & Non-Returnable Items

All returned pants must remain unworn, unwashed, free of stains, odors and scuffs. Original product tags and packaging must stay attached. Items that have been worn, altered, laundered, or damaged due to customer use cannot be returned or exchanged.

Return Time Limit

All return and exchange requests must be submitted within 30 calendar days from the date you receive your order. Requests received after this window will be rejected.

Return Process

Send a return request via email, including your order number and clear photos of the pants.
Wait for our team to review and approve your request, and follow the return instructions we provide.
Ship the item back to our return address: 1936 W 7th St, Los Angeles, CA 90057, United States.
Clearly write your order number on the outside of the return parcel.

Exchange Process

Submit an exchange request within 30 days of delivery and specify the new size or style you want to exchange for.
Await our confirmation. Send the original pants back to our return address.
Once we receive and inspect the returned item, we will arrange shipment of your replacement item. Exchanges are subject to available stock.

Refund Process

After we receive and inspect your returned merchandise, we will complete the refund review within 3 business days. Approved refunds will be issued back to your original payment method. Banks and card issuers generally take 3 business days to post funds to your account. The actual arrival time varies by your financial institution.

Return Shipping Cost

If the return is caused by our error (damaged goods, wrong item sent), we will cover the return shipping expense.
If you return items due to personal preference, size or style change, you are responsible for the return shipping cost.

Order Cancellation

Orders can be cancelled for a full refund before shipment. Once the package has been dispatched, cancellation is not permitted and you must follow this return policy.